What We Have Learned This Year – How COVID-19 Has Changed the Industry

According to the industry association AIIM, “Digital Transformation is more than conventional change. Digital Transformation is about doing things differently—and doing different things as well. And different not just for the sake of being different, but in support of the key strategic objectives facing every organization in the age of digital disruption … However, a rising tide of information chaos and confusion imperils the Digital Transformation journeys of many organizations. The volume, velocity, and variety of information that most organizations need to manage, store, and protect now exceeds their ability to even marginally keep pace.”

This was written before COVID-19 changed everything; COVID-19 has put a dramatic exclamation point on the need for Digital Transformation and the critical role that information management plays as a precursor to Transformation. COVID-19 has demonstrated that organizations without a commitment to digitization — without a commitment to providing a secure and accessible document and information infrastructure to their employees, no matter the device or location — will be left in the past. This journey to Digital Transformation needs to start somewhere, and for most organizations that somewhere will be through a focus on the document and by addressing the rising tide of information chaos. Digitization of the huge volumes of information already present in the organization and the new information coming into the organization in increasing waves must be a strategic business priority in the COVID-19 era — and beyond.

By: John Mancini